Damian,
When working in an Engineering function in a large organization, the engineering team was responsible for A and separate regional teams of MQ Admins were responsible for B. This demarkation was partly organizational and partly resource/skill constrained. As time went on more of the businesses came to the engineering team to troubleshoot MQ API related issues. We even told vendors how to fix their code from time to time (perhaps I should have charged a fee for that!).
Now I work in a smaller organization I find I am doing everything again a la the 90's.
I think it really depends on the philosophy and size of your organization for who does what. I think application API standards are important to establish for MQ Client behaviour, especially when connecting to Queue Managers hosting many applications. And hopefully that will also help head off too many repetitive questions. And having tools in place for developers to view and delete messages in a Dev environment is also key to keeping down the workload for the MQ Admins.
Hope that helps.
Ian Alderson
MQ Technical Architect
DL 0203 003 3055
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-----Original Message-----
From: MQSeries List [mailto:***@LISTSERV.MEDUNIWIEN.AC.AT] On Behalf Of Costa, D. (Damian)
Sent: Wednesday, February 12, 2014 7:19 AM
To: ***@LISTSERV.MEDUNIWIEN.AC.AT
Subject: supporting MQ clients in the business world
Hi all, just getting general feeling for the level of support you all do for MQ clients within your organizations.
Do you :
A: Assist with all the aspects of the MQ client , installs configuration debugging app errors, etc. etc.
B: Assist with connectivity issues but stay away from all supporting functions relating to the MQ client API's?
C: Other (if other could you give an idea what that is?)
My concern is that we are already stretched from an MQ server admin level to add the MQ client support on us would effectively overburden the team.
Thanks.
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